![]() The 'Expand Gallery' button only displays if the gallery is embedded at less than 100% of the browser window size. Why doesn't the 'Expand Gallery' button show in my gallery? Most browsers check for newer versions of files on each browser session. Note that visitors to your gallery will almost always see the latest version of your gallery. To avoid this, clear your browser's cache after making updates. Browsers will save previously viewed versions of files on the web for faster loading. You may be looking at a cached version of the config.xml file. When I update my gallery I don't see my changes online. Make sure the config.xml file is in the gallery folder. This message means that Juicebox cannot find the config.xml file that describes the gallery. When I view my gallery I see the message 'Config file not found'. This means the letter cases in the filename must exactly match those in the XML document (for example ".jpg" is not the same as ".JPG"). Why?Ĭheck your image paths and filenames exactly match the names specified in the XML file. My images show locally, but not when I upload them to my website. Check the themeUrl is correct and that all gallery files have been uploaded to your webserver. This usually means Juicebox cannot find the theme CSS file. When I view my gallery, the layout is malformed. Check the gallery embed code has the correct formatting. Use the JavaScript console in your browser to check for an error message which should tell you the line number the error is on or near. This usually means there is an error in the JavaScript embed code. When I view my gallery, I see a blank area. Pull down the 'Develop' menu (between 'Bookmarks' and 'Windows') and choose 'Disable Local File Restrictions'.Īlternatively, you can upload your gallery to a web server or set up a local web server for previewing.Select 'Show Develop menu in menu bar' and close 'Preferences'.Pull down the 'Safari' menu and choose 'Preferences'.Toggle the value from 'true' to 'false'.Enter _origin_policy in the search bar.Click through the " Accept the Risk and Continue" warning.Enter about:config in Firefox's address bar.To prevent this problem, please use Firefox or Safari with the following setting: Firefox (95 or later): Why?Ĭertain browsers (Chrome, Edge, IE 10+ and Opera) contain a security restriction that disables loading local files and prevents previewing Juicebox galleries from the desktop. Troubleshooting When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Can I upgrade from a single site license to a multi-site license at a later time?.Does a single domain license cover multiple subdomains?.Can I try a trial version of Juicebox-Pro?.Does Juicebox-Pro include the source code?.How many websites can I use Juicebox-Pro on?.Can I upgrade my existing Lite galleries to Pro?.Can Juicebox handle a custom data source, for example RSS or Instagram?.Why do I see only the first 50 images in my gallery?.Is Juicebox compatible with other JavaScript libraries?.How do I tell which version of Juicebox I have?.Will Juicebox load things other than images?.How do I change the order of images in a Flickr Photo Set?.How do I change the order of images from Flickr?.When I view my Flickr Gallery, I see the message 'Cannot find Flickr User'.How do I add a custom links to my images?.How do I prevent or allow users to save gallery images?.How do I load my images from a different folder than the default?.How do I load the XML file from a different location than the default?.How do I add HTML formatting to the Gallery Title or Back Button?.How do I add HTML formatting to image captions and titles?.How do I add a navigation menu or back button to Juicebox?.My Juicebox gallery shows too much space above or below the main image, how do I fix this?.How do I embed multiple Juicebox galleries?.When I use percentage heights, my gallery gets cropped to a small height. ![]() How do I give Juicebox a fixed width or height?.How do I insert Juicebox into a pre-existing HTML page?.My gallery works on 'but not on '' (or vice versa).Why can't I view my gallery on a 3G mobile connection?.My gallery looks strange in Internet Explorer 9.Why doesn't the 'Expand Gallery' button show in my gallery?.When I update my gallery I don't see my changes online.When I view my gallery I see the message 'Config file not found'.My images show locally, but not when I upload them to my website.When I view my gallery, the layout is malformed.When I view my gallery, I see a blank area.When I view my gallery locally, I see the message "Juicebox can not display locally in this browser".
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